Shipping policy
Shipping Costs
We’re happy to offer free shipping on all orders worldwide.
No minimum purchase required - the price you see at checkout is the final price.
Order Processing
All orders are processed within 1–3 business days after payment is confirmed.
Once your order ships, you’ll receive a confirmation email with your tracking number.
Orders placed on weekends or holidays will be processed on the next business day.
Order Cancellation
Once an order has been placed, it cannot be cancelled or modified.
We begin processing orders immediately to ensure fast delivery.
Please review your cart and shipping information carefully before completing checkout.
Shipping Times
We partner with trusted global fulfillment centers to ensure quality products and reliable delivery.
Estimated delivery times:
United States: 7–15 business days
Canada, UK, Australia: 10–18 business days
Other International Locations: 15–25 business days
Please note that these are estimated times and may vary depending on destination, customs clearance, and local courier efficiency.
Tracking Your Order
You’ll receive a tracking number via email as soon as your order ships.
Please allow 3–5 business days for tracking information to update after dispatch.
Customs and Import Duties
International shipments may be subject to customs fees, import taxes, or duties imposed by your local government.
These charges, if applicable, are the responsibility of the customer and are not included in the purchase price.
Puppywendy is not responsible for delays caused by customs or additional fees once the package has entered your country.
Delays or Issues
While we do everything possible to ensure timely delivery, unforeseen events such as customs delays, weather conditions, or high seasonal demand may impact delivery times.
If your order hasn’t arrived within 30 business days, please contact us so we can assist.
Incorrect Address or Failed Delivery
Please double-check your shipping address before confirming your order.
Puppywendy is not responsible for lost packages due to incorrect or incomplete addresses provided by customers.
Contact Us
Have a question about your order or shipping status?
Reach out anytime — we’re happy to help.
Email: contact@wendryxmarket.com
We aim to reply within 24 hours on business days.